Question 1

How do I place an order on Dispatching Joy?

Accepted Answer

You can browse our collection online, add items to your cart, and checkout with secure payment via Razorpay. Alternatively, message us on WhatsApp to place an order directly — many of our customers prefer this for custom requests.

Question 2

Can I order via WhatsApp instead of the website?

Accepted Answer

Absolutely! WhatsApp ordering is one of our most popular options. Simply message us with what you need — the occasion, your budget, and any preferences — and we will curate the perfect hamper for you.

Question 3

What is the minimum order value?

Accepted Answer

Our curated hampers start from around ₹1,000. For custom hampers, the minimum depends on what you would like included. Contact us for a personalized quote.

Question 4

Can I schedule an order for a future date?

Accepted Answer

Yes! During checkout, you can select your preferred delivery date. We recommend placing orders at least 1-2 days in advance for the best selection and preparation time.

Question 5

Do you offer gift wrapping?

Accepted Answer

Every order from Dispatching Joy comes beautifully gift-wrapped at no extra cost. Our premium packaging is part of what makes the gifting experience special.

Question 6

What areas in Bangalore do you deliver to?

Accepted Answer

We deliver across 50+ areas in Bangalore including Koramangala, Indiranagar, HSR Layout, Whitefield, Jayanagar, JP Nagar, Electronic City, Marathahalli, Bannerghatta Road, Sarjapur Road, and more. If your area is within Bangalore city limits, we can deliver!

Question 7

Do you offer same-day delivery?

Accepted Answer

Yes! Orders placed before 4 PM can be delivered the same day within Bangalore. After 4 PM, your order will be delivered the next day. Same-day delivery is available for most areas.

Question 8

How much does delivery cost?

Accepted Answer

Delivery is free for orders above ₹999 within Bangalore. For orders below ₹999, a nominal delivery fee applies based on your location.

Question 9

Can I track my delivery?

Accepted Answer

Yes! Once your order is dispatched, we send you real-time updates via WhatsApp so you know exactly when your gift will arrive. We believe in proactive communication — no guessing games.

Question 10

Do you deliver outside Bangalore?

Accepted Answer

Currently, we specialize in same-day and next-day delivery within Bangalore. For deliveries outside Bangalore, please contact us and we will do our best to accommodate your request.

Question 11

Can I customize what goes into a hamper?

Accepted Answer

Yes! Customization is our specialty. You can choose specific products, swap items, add personal messages, include name-on-package, and even request themed packaging. Tell us your vision and we will make it happen.

Question 12

Can I add a personalized message card?

Accepted Answer

Every hamper includes a complimentary handwritten-style message card. You can add your custom message during checkout or let us know via WhatsApp.

Question 13

How do I place a fully custom order?

Accepted Answer

Visit our Customize page or message us on WhatsApp with the occasion, budget, recipient details, and any specific preferences. We will create a proposal within 24 hours and get your approval before assembling.

Question 14

Can I include my own items in the hamper?

Accepted Answer

Yes, we can incorporate items you provide. Simply coordinate with us via WhatsApp to arrange pickup or drop-off of your items, and we will include them in the beautifully packaged hamper.

Question 15

Do you offer themed hampers for specific occasions?

Accepted Answer

We have curated collections for birthdays, baby showers, anniversaries, festivals (Diwali, Rakhi, Christmas), housewarming, weddings, and more. Each theme is designed to perfectly match the celebration.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major payment methods through Razorpay: UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), net banking, and popular digital wallets. All transactions are 100% secure.

Question 17

Is online payment safe on your website?

Accepted Answer

Absolutely. We use Razorpay, India's leading payment gateway, which is PCI DSS Level 1 compliant — the highest level of payment security certification. Your card details are never stored on our servers.

Question 18

Can I pay via cash on delivery?

Accepted Answer

Currently, we accept online payments only to ensure smooth order processing and confirmation. This also helps us provide you with instant order confirmation and delivery tracking.

Question 19

Do you offer EMI or pay-later options?

Accepted Answer

For orders above ₹3,000, EMI options may be available through select banks via Razorpay. The availability depends on your bank and card issuer.

Question 20

Will I get an invoice for my order?

Accepted Answer

Yes, a digital invoice is sent to your registered email address upon order confirmation. For corporate orders requiring GST invoices, please mention your GST details during checkout.

Question 21

What is your return or exchange policy?

Accepted Answer

Due to the perishable and personalized nature of gift hampers, we do not accept returns or exchanges. However, if there is any issue with your order — damaged items, missing products, or wrong delivery — contact us within 24 hours and we will make it right.

Question 22

What if my order arrives damaged?

Accepted Answer

We take extreme care in packaging, but if something arrives damaged, send us photos via WhatsApp within 24 hours of delivery. We will arrange a replacement or full refund, no questions asked.

Question 23

Can I cancel my order after placing it?

Accepted Answer

Orders can be cancelled within 2 hours of placement for a full refund. After that, if the hamper preparation has begun, cancellation may not be possible. Contact us immediately if you need to cancel.

Question 24

What if the recipient is not available for delivery?

Accepted Answer

Our delivery team will attempt to reach the recipient by phone. If they are unavailable, we can reschedule delivery for the next available slot or arrange delivery to an alternate person at the same address.

Question 25

How long do refunds take to process?

Accepted Answer

Refunds are processed within 2-3 business days from the date of approval. The amount typically reflects in your bank account within 5-7 business days, depending on your bank.

Frequently Asked Questions

Still Have Questions?

Frequently Asked Questions

Still Have Questions?